WHAT OUR CUSTOMERS THINK ABOUT US
Our Latest Reviews
We’re proud of our satisfaction record, and not afraid to shout about it.
We believe that honesty is paramount. We make diamond jewellery because we believe that we can offer you an outstanding service at an outstanding price. So when we found Feefo we were delighted to add it to our website. Everybody claims they are special, but the only judge is you.
Feefo is an independent review system that gives you the chance to rate products and services within a range of Excellent to Bad. Whatever you record with Feefo, good or bad, it is posted immediately onto our website for the whole world to see.
We cannot edit or change your response in any way and are delighted to see that most of our customers have been pleased with our service.
Take a look at our most recent feedback, or visit Feefo by following this link.
| Date | Product | Score | Customer Comment |
|---|---|---|---|
| 14-Aug-2019 | Inspire | Excellent customer service and prompt delivery Read More | |
| 09-Aug-2019 | Julie | Fantastic service from start to finish. Had absolutely no idea what I was doing at the start but Katie was fantastic talking me through everything. Absolutely no pressure to make you spend what so ever. Give their best recommendations depending on your needs/budgets etc. Produced an incredible ring... Read More | |
| 09-Aug-2019 | Gwendoline | Staff were very helpful from the outset. Offered advise when I was buying the earrings. I needed the earrings for a particular occasion and I was assured they would be ready by then. Helpful when I called to make sure they would be ready. Returned call when she said she would. Very friendly and... Read More | |
| 08-Aug-2019 | Marcella | Excellent quality of diamonds rings and the team at Samara James were very informative and helpful and kept us up to date with our purchase. We are so pleased with our engagement rings. Read More | |
| 07-Aug-2019 | Loretta | I have absolutely no complaints with Samara James. Amazing customer service and beautiful jewellery! We were helped by Harriet and she was amazing from start to finish. So knowledgable, friendly and helpful. I am so happy with my engagement ring, it is stunning! Would recommend Samara James to everyone. Read More | |
| 05-Aug-2019 | Olivia | Very good service from start to finish, staff were very polite and helpful over the phone, I was kept up to date with the service and the pick up was done very well and informative. Read More | |
| 04-Aug-2019 | Echo | Outstanding Read More | |
| 02-Aug-2019 | Julie | Rob was fantastic! Very knowledgable and helpful on my purchase, she said ‘yes’ and is thoroughly impressed with her new ring. Thanks Read More | |
| 01-Aug-2019 | Anastasia | Couldn’t fault the service. My ring arrived safely and very timely after an easy selection process. Thank you Read More | |
| 30-Jul-2019 | Amaryllis | I can't recommend Samara James highly enough. Alex was so friendly and always at hand to answer any questions I had over the weeks it took me to finally come to a decision. I never felt pushed into making a decision and it felt like Alex just wanted to help me get it right. My (now) fiancée is absolutely... Read More | |
| 29-Jul-2019 | 2.5mm D-Shaped | This is my second purchase from Samara James and once again everything is perfect, the ease of ordering and the quality is excellent. Would highly recommend Samara James to anyone. Read More | |
| 28-Jul-2019 | Curved | Excellent service, non pushy and very relaxed. Read More | |
| 25-Jul-2019 | Yasmin | Fantastic service. Alex was very patient when I was unable to make up my mind on which style of ring to choose. She emailed photos of the different rings I was considering and also suggested and photographed wedding rings with the engagement rings so I could see which were the best fit. I was... Read More |
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| 22-Jul-2019 | Olivia | Excellent service from initial phone conversation to prompt delivery. Very pleased with the final product Read More | |
| 22-Jul-2019 | Billie | Fantastic service from start to finish with a genuine personal experience. Read More | |
| 21-Jul-2019 | Regan | I didn’t fully understand what criteria to select in terms of clarity, colour etc. and the advice and guidance provided was invaluable especially as I was making an online order and not seeing the ring beforehand. Everything from the making of the ring to delivery went like clockwork. The ring is stunning... Read More | |
| 18-Jul-2019 | Lois | So incredibly helpful. I loved the transparency of the site and the knowledge shared. First rate service; a company that went the extra mile to find the perfect engagement ring for my fiancée in a matter of days (prior to trip abroad). Really exceptional and we loved the presentation from the GIA... Read More |
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| 18-Jul-2019 | Anastasia | Having viewed many engagement ring styles online and in shops I came across Samara James and was very taken with their range of rings, two in particular really stuck out for me. I booked an appointment at their office for a viewing of silver replicas and was met by the lovely Ellie. She took... Read More |
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| 15-Jul-2019 | Bespoke Diamond Wedding Ring | From the first visit to picking up an eternity ring for my wife’s 30th birthday Ellen was absolutely fantastic. She offered great advise when choosing a design that complimented the other two rings, and kept me up to date regularly with the delivery status of the ring which came in time for the... Read More | |
| 15-Jul-2019 | Kirsty | yes I would recommend and buy again from them Read More | |
| 15-Jul-2019 | Olivia | So, after a very unfortunate experience with my first engagement ring which was purchased from a quality high street store, we stumbled upon Samara James and boy I am glad we did! Everything from start to finish exceeded my expectations from the beautiful location of the show room in... Read More |
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| 14-Jul-2019 | Abigail | The service I received was perfect efficient and courteous very pleased Read More | |
| 11-Jul-2019 | Michelle | Clear, helpful, straightforward, accurate and on time. Whole experience was fun and stress free, which is rare nowadays. I would definitely recommend. Read More | |
| 10-Jul-2019 | Quinn | Service and attention to detail was impeccable. Would definitely recommend and use again Read More | |
| 09-Jul-2019 | Paloma | Highly recommended online jewelry shop. Very available seller consultant. The ring was delivered within 1-2 from dispatch as promised. Beautiful ring design and stunning high quality diamond that comes with GIA certification. Would buy again. Read More | |
| 07-Jul-2019 | 2.0mm Grain Set | Customer service is excellent, they talk you through every detail which was great for us as we were selecting our wedding rings. They made it a fantastic experience for us both. Read More | |
| 05-Jul-2019 | Engraving | We have used Samara James a couple of times and received excellent service on both occassions Read More | |
| 05-Jul-2019 | Sandra | Samara James deserve their 5 star rating. Professional advice up front and very patient with my many requests for information. A top quality product. I'll update the review after some month of wearing. Read More | |
| 26-Jun-2019 | Hope | Great service and very helpful. The ring is absolutely stunning and a special mention to Katie Stone who was always on hand to help and gave great advice. Very happy with the ring and experience. Read More | |
| 18-Jun-2019 | Stephanie | Excellent advice and service on a tight schedule! Read More |
“Our Jewellery consultant Harriet Wooldridge was amazing. She explained in detail the different types of diamonds, cuts and quality.”
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GET IN TOUCH
We’re on hand to make sure you get the best quality and value for your bespoke jewellery. Contact us today.
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