WHAT OUR CUSTOMERS THINK ABOUT US
Our Latest Reviews
We’re proud of our satisfaction record, and not afraid to shout about it.
We believe that honesty is paramount. We make diamond jewellery because we believe that we can offer you an outstanding service at an outstanding price. So when we found Feefo we were delighted to add it to our website. Everybody claims they are special, but the only judge is you.
Feefo is an independent review system that gives you the chance to rate products and services within a range of Excellent to Bad. Whatever you record with Feefo, good or bad, it is posted immediately onto our website for the whole world to see.
We cannot edit or change your response in any way and are delighted to see that most of our customers have been pleased with our service.
Take a look at our most recent feedback, or visit Feefo by following this link.
| Date | Product | Score | Customer Comment |
|---|---|---|---|
| 13-Oct-2019 | Lois | Highly recommend Samara James. They bent over backwards to get me the perfect ring to me in such a short time frame. Great communication, helpful and polite. Couldn't of asked for better customer service or a better finished article. Thank you! Read More | |
| 12-Oct-2019 | Freya | I am very pleased with my purchase, the ring is truly beautiful and the service excellent Read More | |
| 08-Oct-2019 | Cameron | Superb service, noting was too much trouble. Lots of help and Advice. Read More | |
| 05-Oct-2019 | 5.0mm Deluxe Court | The staff has provided me and my fiance with excellent service. From the time I bought an engagement ring from them to when we finally chose our wedding rings, they were always there to help us. They provided us with a wide range of options to help us decide in our choice of rings. In the end, we are... Read More | |
| 05-Oct-2019 | Elizabeth | The lady who dealt with me was so lovely & attentive; she organised the best engagement ring for my budget & prioritised my order as it was needed for a certain date; the ring arrived & was better than I could ever imagine; I highly recommend this company & we will be ordering our wedding rings from... Read More | |
| 27-Sep-2019 | Cameron | The only jeweller I’d use for important or special purchases.....no question. Read More | |
| 25-Sep-2019 | Amber | Samara James gave me fantastic customer service from start to finish. In particular Rob was outstanding, following up on communications regularly, giving informative information and guidance and also going out of his way to find me the best payment options. I have today received a beautiful engagement... Read More | |
| 24-Sep-2019 | Isabella | Perfect is the word i would use to describe the service and the product that i bought from Samara! Every detail is perfect! Except that, the models that they have, are indeed unique and classy ! I would recommend to anyone .. thank you!! Read More | |
| 23-Sep-2019 | Stephanie | The service was fantastic, I placed my trust in Katie and she more than delivered, Fantastic advice, excellent communication and managed with a tight timescale. A massive thank you and honestly grateful for everything you done. Read More | |
| 21-Sep-2019 | Peony | A complete service from start to finish. Learning about cuts clarity .etc. Took time to explain everything and ensure we were happy.would definitely recommend to family and friends. Read More | |
| 15-Sep-2019 | Phoebe | Great experience, very professional and welcoming. I will be returning for the wedding bands. Read More | |
| 12-Sep-2019 | Demelza | Samara James were the shining beacon of light in the struggle to find the right ring, after doing the high street route I thought I’d look online and I’m glad I did, the service was impeccable, visiting the showroom was a great experience and the ring beautiful.... what more can I want? Read More | |
| 10-Sep-2019 | Tiffany | Great service, very knowledgable and friendly throughout. Definitely recommend! Read More | |
| 07-Sep-2019 | Phoebe | Friendly staff in lovely environment. Relaxed atmosphere. Excellent service Read More | |
| 04-Sep-2019 | Michelle | 1st class felt at ease with all they said about product having never done anything like this before it all worked out fantastic Read More | |
| 04-Sep-2019 | Felicity | Platinum. Highly knowledgeable, extremely helpful, very professional. Needed a quick turnaround and it went like clockwork Read More | |
| 31-Aug-2019 | Keira | Good personal service, not rushed would recommend. Read More | |
| 30-Aug-2019 | Kendra | I would purchase from samara James again if I ever need to buy a diamond ring in the future. Read More | |
| 30-Aug-2019 | 3.0mm Modern Court | Excellent service and a lovely team. Katie in particular was a delight to deal with. Have already recommended to friends who have now also bought rings from them. Read More | |
| 27-Aug-2019 | Anastasia | Excellent and very professional service. Read More | |
| 26-Aug-2019 | The Gibraltar Ring - Sterling Silver | Very helpful, easy to communicate with. Read More | |
| 23-Aug-2019 | 4.0mm Channel Set | Very efficient, had wide choice of options and did not push into making a decision either way. Read More | |
| 21-Aug-2019 | 6.0mm Modern Court | Great selection, personalised service and great communication. I wanted a ruby ring, selection of rubies were ordered in and I was able to select one to be set with diamonds for my engagement rings. It's beautiful! Read More | |
| 19-Aug-2019 | Maisie | First Class, Very Welcoming, Very patient Read More | |
| 18-Aug-2019 | Olivia | Yes would highly recommend them very professional A quality touch when your looking for the perfect ring for your partner Read More |
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| 14-Aug-2019 | Inspire | Excellent customer service and prompt delivery Read More | |
| 09-Aug-2019 | Julie | Fantastic service from start to finish. Had absolutely no idea what I was doing at the start but Katie was fantastic talking me through everything. Absolutely no pressure to make you spend what so ever. Give their best recommendations depending on your needs/budgets etc. Produced an incredible ring... Read More | |
| 09-Aug-2019 | Gwendoline | Staff were very helpful from the outset. Offered advise when I was buying the earrings. I needed the earrings for a particular occasion and I was assured they would be ready by then. Helpful when I called to make sure they would be ready. Returned call when she said she would. Very friendly and... Read More | |
| 08-Aug-2019 | Marcella | Excellent quality of diamonds rings and the team at Samara James were very informative and helpful and kept us up to date with our purchase. We are so pleased with our engagement rings. Read More | |
| 07-Aug-2019 | Loretta | I have absolutely no complaints with Samara James. Amazing customer service and beautiful jewellery! We were helped by Harriet and she was amazing from start to finish. So knowledgable, friendly and helpful. I am so happy with my engagement ring, it is stunning! Would recommend Samara James to everyone. Read More |
“Our Jewellery consultant Harriet Wooldridge was amazing. She explained in detail the different types of diamonds, cuts and quality.”
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We’re on hand to make sure you get the best quality and value for your bespoke jewellery. Contact us today.
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