WHAT OUR CUSTOMERS THINK ABOUT US
Our Latest Reviews
We’re proud of our satisfaction record, and not afraid to shout about it.
We believe that honesty is paramount. We make diamond jewellery because we believe that we can offer you an outstanding service at an outstanding price. So when we found Feefo we were delighted to add it to our website. Everybody claims they are special, but the only judge is you.
Feefo is an independent review system that gives you the chance to rate products and services within a range of Excellent to Bad. Whatever you record with Feefo, good or bad, it is posted immediately onto our website for the whole world to see.
We cannot edit or change your response in any way and are delighted to see that most of our customers have been pleased with our service.
Take a look at our most recent feedback, or visit Feefo by following this link.
| Date | Product | Score | Customer Comment |
|---|---|---|---|
| 27-Sep-2020 | Chloe | They had a great selection of rings and the sample service is an excellent way to feel confident you’re making the right choice. The ring itself is beautiful and I never felt rushed or pressured into making a decision. Read More | |
| 27-Sep-2020 | Meredith | I would recommend Samara James to anyone and everyone. From Nickie in the beginning sale to Claire who kept in touch to ensure the ring arrived bang on the day! Everything was communicated perfectly and I’m over the moon with the service I’ve received. Thankyou so much to all at Samara James that... Read More | |
| 26-Sep-2020 | Bonnie | Very professional and helpful staff Read More | |
| 25-Sep-2020 | Loretta | The service was amazing, Rob talked me through the whole process over a few days. He was also extremely accommodating when we wanted to change the ring specifications. The ring has now arrived and it gorgeous, such a unique design with a beautiful finish. Highly recommended Read More | |
| 25-Sep-2020 | Julie | Amazing, fantastic, the best service I could of asked for, honestly I’m not just saying it because I’m happy with the product I have bought, it honestly is such a nice place to shop at the people that helped me (Isabelle and another guy can’t remember his name so here’s the date and time he was in... Read More | |
| 25-Sep-2020 | Lily | Emily, Huw and Rob were fantastic from start to finish, helpful and extremely knowledgeable, highly recommend for any future purchases to my friends and family. Read More | |
| 25-Sep-2020 | Marilyn | Exceptional service from start to finish. Christina offered a very consultative approach tailored to the design and budget preference. Very impressed that they were able to turn the order around in less than in week in time for when it was required. Highly recommend. Read More | |
| 24-Sep-2020 | Chloe | Great service, very helpful and accommodating Read More | |
| 24-Sep-2020 | Leah | I couldn’t be happier with my experience and how Nickie did everything for my ring to be ready within a super tight deadline. Excellent service and excellent product. Highly recommend! Read More | |
| 23-Sep-2020 | Leah | Amazing customer service. Isabelle gave me all the advice I needed. The team were very fast with replying and when I explained I needed my ring for a certain date Samara James did all they could do to accommodate. Would highly recommend. Thank you! Read More |
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| 22-Sep-2020 | Jessica | Thank you so much Rob, you had amazing knowledge and guided me through this process as best you knew. Very knowledgable and communicative thank you once again. The ring was delivered by special delivery and got here before the date promised. Thank you all at samara James now let’s just hope she... Read More | |
| 22-Sep-2020 | Leah | Fabulous service. Friendly staff who were very helpful and supportive throughout. Read More | |
| 21-Sep-2020 | Anastasia | Excellent customer service. I knew what I wanted for an engagement ring and after speaking to Isabell, not only did she guide me through the process ordering the ring, Isabell also recommended making slight changes to the specification of the ring making it a better quality ring but it also came in a bit... Read More | |
| 20-Sep-2020 | 2.5mm Channel Set | Excellent customer service. They went out of their way to get me the ring in time for a special day and delivered considerably earlier than their estimated delivery slot. Helpful and friendly team. Great product at a sensible price. Third ring I have bought from them now. Read More | |
| 18-Sep-2020 | Jocelyn | best customer service ever thanks Christina Suen Read More | |
| 18-Sep-2020 | Anastasia | Fantastic service. Really can't thank them enough, especially Ed. Beautiful ring, box and packaging which has gone down very well with my partner, glad I chose Samara James Read More | |
| 18-Sep-2020 | Antonia | Great service and price. Website us very clear s as did easy to use and they get in touch to discuss and give you further advise. Would highly recommend. Read More | |
| 16-Sep-2020 | Assay Office - Hallmarking | Superb service, very friendly staff, amazing products, efficient and quick responses to emails. It feels they will always go the extra mile for you to sort out any issue. Highly recommended!! Read More |
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| 16-Sep-2020 | Lucretia | Very professional customer service - I would definitely use Samara James again Read More | |
| 14-Sep-2020 | Fiorella | The service that was provided was excellent, knowledgeable and made everything clear, I would recommend to all my friends and family. Read More | |
| 11-Sep-2020 | Angela | Delighted with my ring. After ordering online I received a phone call advising me of my purchase. Delivered on time beautifully packaged. Will definitely use Samara James in the future. Read More | |
| 10-Sep-2020 | Charlotte | Excellent customer service and superb knowledge. Would highly recommend Read More | |
| 08-Sep-2020 | Olivia | Excellent service, I was worried about delivery time but in the end the ring came with plenty of time to spare and its absolutely stunning. Read More | |
| 04-Sep-2020 | Stephanie | Awesome customer service and highly professional staff! Thank you Read More |
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| 02-Sep-2020 | Vanishree | Excellent service Read More | |
| 27-Aug-2020 | Ivy | Great ,excellent service and great communication and explanation for the beautiful ring being bought. Read More | |
| 26-Aug-2020 | Billie | Great service, very pleasant Read More | |
| 19-Aug-2020 | 4.0mm Deluxe Court | Excellent service from start to finish both times we have used them. Great value for money and excellent products. Read More | |
| 18-Aug-2020 | Florence | Very helpful with their service and did all they could to get the ring to me on short notice Read More | |
| 13-Aug-2020 | Carissa | The advice provided was excellent and it was easy for us to decide what we wanted to buy Read More |
“Samara James were excellent from start to finish. The staff were extremely helpful and responsive to any queries (on a few occasions even replying out of hours)”
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GET IN TOUCH
We’re on hand to make sure you get the best quality and value for your bespoke jewellery. Contact us today.
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