WHAT OUR CUSTOMERS THINK ABOUT US
Our Latest Reviews
We’re proud of our satisfaction record, and not afraid to shout about it.
We believe that honesty is paramount. We make diamond jewellery because we believe that we can offer you an outstanding service at an outstanding price. So when we found Feefo we were delighted to add it to our website. Everybody claims they are special, but the only judge is you.
Feefo is an independent review system that gives you the chance to rate products and services within a range of Excellent to Bad. Whatever you record with Feefo, good or bad, it is posted immediately onto our website for the whole world to see.
We cannot edit or change your response in any way and are delighted to see that most of our customers have been pleased with our service.
Take a look at our most recent feedback, or visit Feefo by following this link.
| Date | Product | Score | Customer Comment |
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| 20-Oct-2021 | Barbara | I decided to order with Samara James after some extensive research and browsing, and i've got to say it was an excellent choice. The ring looks incredible and comes in beautiful packaging The customer service from Zoe Law was fantastic, managing to bring my order forwards to ensure I... Read More |
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| 18-Oct-2021 | Poppy | Fantastic service and communication throughout the whole process and just a great when the ring needed resizing! Read More | |
| 16-Oct-2021 | Debra | Wonderful and very friendly people staff professionals ! Thank you !! Read More | |
| 13-Oct-2021 | Abigail | Very helpful and professional, couldn’t fault the service. Read More | |
| 12-Oct-2021 | Bespoke Round Brilliant Necklace | As a twice previous customer, I had no hesitation for choosing Samara James for this first piece that I’ve specifically designed. Zoe was a real pleasure to deal with, and her considerable knowledge and experience was a testimony to everything that I feel Samara James stands for. Read More | |
| 09-Oct-2021 | Freya | Very pleased with the work carried out to set my diamond into a ring. Friendly and efficient service..The ring is just as I wanted - very elegant and also I thought the price was fair compared with a couple of quotes I have had previously. Read More | |
| 07-Oct-2021 | Stephanie | I would Highly recommend the service given by Zoe at Samara James. She was so helpful at explain all I needed to know to order the perfect ring. After a short wait the postman arrived with it today and I Love it! They quality is amazing and the diamond is so beautiful! Read More | |
| 02-Oct-2021 | Kimberly | Very good clear information throughout Read More | |
| 02-Oct-2021 | Athena | SJ provided excellent guidance and service. Read More | |
| 01-Oct-2021 | Aspen | The service was excellent I phoned Samara James on several occasions to ask various questions and everyone I spoke to were very polite and able to answer my questions. Read More | |
| 01-Oct-2021 | Morgan | Excellent service, ordered via Website. A real person called me directly to advise the Item I selected was available but they we unhappy with the quality they could source and offered an upgraded quality item with no extra charge. Communications were maintained and I have received lots of useful... Read More | |
| 01-Oct-2021 | Marilyn | Cos was very helpful! Read More | |
| 29-Sep-2021 | Debra | I had wonderful customer service from Zoe. She understood what I wanted. Gave us the time we needed to make our purchase. Lovely surroundings. Will be using them again for my next purchase. A very delighted customer with the purchase. Thank you Read More | |
| 27-Sep-2021 | Bespoke Princess Diamond Ring | Amazing customer service from start of initial consultation, right up to and including point of collection of our beautiful engagement ring. Zoe made my partner feel like she was the most important lady in the world during our consultation, and ensured that she captured every single detail of... Read More |
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| 23-Sep-2021 | Shepperton | All staff I interacted with were very patient, informative and helpful. I felt I was able to make the best choice possible and get exactly what I wanted thanks to the great service, particularly during my in-house appointment. Read More |
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| 22-Sep-2021 | Kimberly | Absolutely smitten with my Kimberly ring! The customer service at Samara James was impeccable. The sample service makes it so much easier to choose a ring style that suits you. Zoe was very knowledgeable and helpful and helped my choose my perfect size stone. My ring was made and arrived within the... Read More | |
| 20-Sep-2021 | 3.0mm Modern Court | The whole process was effortless and the consultants were very helpful and knowledgeable and cared for the customer needs and were not pushy just to get a sale. Read More | |
| 18-Sep-2021 | Phoebe | Amazing professional and informative experience with Samara James. Their service and delivery was met with high expectations. Would definitely recommend them and will be using their expertise and amazing craftsmanship in the future. Read More | |
| 17-Sep-2021 | Bespoke Ring Setting Only | Second time choosing Samara James and once again absolutely delighted with the makeover of my ring (reset in platinum). Isabelle you are a 'gem'! Can't wait to go shopping again. Read More | |
| 14-Sep-2021 | Stella | Great service, I cannot recommend Samara James highly enough. Viviana brought with her a great deal of experience and made the whole process seamless, providing full and personal answers to any questions I had. Delighted with the service and the process in full, the the final... Read More |
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| 04-Sep-2021 | Sonic Ring Cleaning Kit | Excellent service and the staff were very helpful and knowledgeable. Made to feel welcomed and staff not pushy. Read More | |
| 03-Sep-2021 | 5.0mm Modern Court | Both shaan and Zoe were extremely helpful and made sure my ring got despatched in time :) Read More | |
| 02-Sep-2021 | Stephanie | Excellent service from start to finish which is rare these days. Thanks for all your help Read More | |
| 31-Aug-2021 | Myrtle | I couldn’t find a fault. From start to finish the service was amazing. Thank you so much the engagement ring was just like what I saw online, fits perfectly and is beautiful. Read More | |
| 27-Aug-2021 | Aspen | Vivianna provided an absolutely amazing customer experience when I had an appointment for the purchase of my now fiancée‘s engagement ring. Samara James fall under that category of “almost too good to be true”, and yet it is true. The service is phenomenal and the product is too. They went a step... Read More | |
| 21-Aug-2021 | Hannah | Excellent in every way. Prompt delivery and expert advice was freely provided. Helpful guidance was offered throughout the process. Read More | |
| 18-Aug-2021 | Isabella | Zoë service and knowledge was absolutely fantastic. Read More | |
| 09-Aug-2021 | Phoebe | Excellent service from start to finish. The customer service and attention was second to none. The ring is beyond my dreams. My Fiancee was absolutely stunned and shocked at the rings breath taking beauty, just like I am with her! Thank you Read More |
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| 09-Aug-2021 | Leah | No pressure selling - Very friendly, great range of products and styles. You have a good idea of prices before going to a showroom, their website is great, a good system for keeping within a budget. Read More | |
| 09-Aug-2021 | Xanthe | Excellent personalised service. Great customer service from passionate subject experts Read More |
“Samara James were excellent from start to finish. The staff were extremely helpful and responsive to any queries (on a few occasions even replying out of hours)”
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GET IN TOUCH
We’re on hand to make sure you get the best quality and value for your bespoke jewellery. Contact us today.
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