WHAT OUR CUSTOMERS THINK ABOUT US
Our Latest Reviews
We’re proud of our satisfaction record, and not afraid to shout about it.
We believe that honesty is paramount. We make diamond jewellery because we believe that we can offer you an outstanding service at an outstanding price. So when we found Feefo we were delighted to add it to our website. Everybody claims they are special, but the only judge is you.
Feefo is an independent review system that gives you the chance to rate products and services within a range of Excellent to Bad. Whatever you record with Feefo, good or bad, it is posted immediately onto our website for the whole world to see.
We cannot edit or change your response in any way and are delighted to see that most of our customers have been pleased with our service.
Take a look at our most recent feedback, or visit Feefo by following this link.
| Date | Product | Score | Customer Comment |
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| 13-Dec-2018 | Cameron | A huge thank-you to Harriet and Shan for helping to design an incredible emerald and diamond ring. Charlotte is over the moon with it!!!! Impeccable attention to style, quality and service from start to finish. I’ve bought engagement ring, wedding bands, diamond earrings and now the emerald... Read More |
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| 12-Dec-2018 | Olivia | Wonderful company to buy from. From the first call , then a visit to their premises, to the final receipt of rings....everything was perfect. They spent 2 hours with us , guiding us through the diamond choice and they supply carefully selected high quality stones . Highly recommend Isabelle who looked... Read More | |
| 12-Dec-2018 | Celeste | Excellent service, very informative and a very competitive price. The jewellery consultant, Ben, explained everything in a simple to understand way but left the final decision to us. the whole experience was a joy. Read More | |
| 11-Dec-2018 | Tanvi | Shan made what could have been a potentially difficult and hard process very easy, straightforward. Nothing was to much, he was always welcoming and took the time to explain everything. Hopefully i don't need to but i know where I'd go to get an engagement ring and would happily recommend to others Read More | |
| 11-Dec-2018 | Emma | First I was concerned about ordering any jewellery online without having looked at it in person. Because of previous bad experiences in my head it wasn’t an option to order my engagement ring from online. I went to several different shops (all the big names) after spending hours going through all the... Read More | |
| 11-Dec-2018 | Meghan | Alexandra was the most helpful person and extremely understanding . I can't thank her enough . I would 100% recommend smara James Read More |
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| 10-Dec-2018 | Olivia | I found the whole process of buying a ring simple and easy. The website is clear and a true representation of what they offer and when you visit them they inform you and are able to answer questions in a clear succinct knowledgable manner which in my experience helped me to pick the perfect diamond... Read More | |
| 10-Dec-2018 | Curved Quarter Diamond | Very easy and straight forward. Read More | |
| 08-Dec-2018 | Anastasia | It was more than I ever expected when deciding on and buying an engagement ring. Beautiful showroom and amazing staff. Felt like I was a very valuable client. Read More | |
| 08-Dec-2018 | Stephanie | Brilliant nothing was to much trouble would defiantly recommend Read More | |
| 07-Dec-2018 | Natalie | Exceptional customer service Isabelle you’re a star ;-) Read More |
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| 05-Dec-2018 | Aspen | Brilliant customer service throughout. Prompt responses to all questions and all information requested in a timely fashion Delivery came on time which was essential for me Rob was friendly and offered sound advice when asked Read More |
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| 03-Dec-2018 | Phoebe | Such a friendly service everyone was very helpful. Would highly recommend to anyone Read More | |
| 03-Dec-2018 | Chloe | Excellent selection of jewellery to view on the website. The a wonderful helpful conversation on the phone. They know their product and provided me with a perfect engagement ring that my fiancée adores. Highly recommend. Read More | |
| 02-Dec-2018 | Bespoke Round Diamond Ring | very good service Read More | |
| 30-Nov-2018 | Eugenie | I needed it before the delivery date and they made that happen with no fuse. They we’re easy to get hold of when I needed to change things. Over all very professional. Read More | |
| 27-Nov-2018 | Cameron | great staff, very knowledgeable, helped me pick the ideal ring for my daughter BF to propose with we are over the moon with it, the sparkle is unreal, we cant wait too see my daughter wearing it, truly amazing in all aspects of customer service Read More |
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| 26-Nov-2018 | Lois | Expert dealing. Read More | |
| 23-Nov-2018 | 6.0mm D-Shaped | They provided a fast and efficient service. Very polite and patient with customers. Read More | |
| 16-Nov-2018 | 2.0mm Deluxe Court | Excellent communication through, the ring is perfect and fits like a glove and came quickly and beautifully presented. Read More | |
| 14-Nov-2018 | Cameron | Basically hassle free . My itam arrived on date & time you said . Thank-you . Read More | |
| 14-Nov-2018 | Rosie | Sound advice from Shan & Isabelle ;-) Lovely little ring which we altered slightly...adding a Ruby Yes...I would & have bought from them since Read More |
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| 13-Nov-2018 | Antoinette | SMOOTH Read More | |
| 12-Nov-2018 | Kimberly | I met with Harriet and designed a ring with my partner, Harriet helped us with exactly what we wanted. The whole proces was straight forward and the staff are incredibly friendly and helpful. I have a very happy fiancé :) Read More |
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| 12-Nov-2018 | Marilyn | Excellent customer service, really took there time in helping me choose a ring and even pulled off getting it ready in the small time frame that i had. The ring was stunning and went down a treat. Read More | |
| 09-Nov-2018 | Joanna | Everything was perfect until dispatch. Item was sent to my billing address. Took 6 days to reach my delivery address. The ‘special moment’ had to be put on hold. A special purchase disappointingly executed. Read More |
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| 08-Nov-2018 | Chloe | Samara James is one of the best Jewelers I've come across and Katie's customer service is amazing. Read More | |
| 08-Nov-2018 | Roxanne | Excellent service Really high quality product Read More |
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| 05-Nov-2018 | Zara | Every aspect of the service was excellent and customer focussed Read More | |
| 05-Nov-2018 | Meghan | First-class service Read More |
“Our Jewellery consultant Harriet Wooldridge was amazing. She explained in detail the different types of diamonds, cuts and quality.”
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We’re on hand to make sure you get the best quality and value for your bespoke jewellery. Contact us today.
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BY APPOINTMENT