WHAT OUR CUSTOMERS THINK ABOUT US
Our Latest Reviews
We’re proud of our satisfaction record, and not afraid to shout about it.
We believe that honesty is paramount. We make diamond jewellery because we believe that we can offer you an outstanding service at an outstanding price. So when we found Feefo we were delighted to add it to our website. Everybody claims they are special, but the only judge is you.
Feefo is an independent review system that gives you the chance to rate products and services within a range of Excellent to Bad. Whatever you record with Feefo, good or bad, it is posted immediately onto our website for the whole world to see.
We cannot edit or change your response in any way and are delighted to see that most of our customers have been pleased with our service.
Take a look at our most recent feedback, or visit Feefo by following this link.
| Date | Product | Score | Customer Comment |
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| 14-Jun-2019 | Yasmin | I would indeed recommend Samara James,I am delighted with my new ring Excellent customer service I had Katie that dealt with my order which she was very helpful-thank you Samara James Read More |
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| 12-Jun-2019 | Tanvi | Absolutely fantastic experience throughout. I booked my consultation with Samara James through their website after ordering a free ring size tool. I had done significant research into my potential purchase but I wanted to see with my own eyes the differences between the diamond cut, colour... Read More |
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| 09-Jun-2019 | Roxanne | I would highly recommend the very personalised service. Alex was extremely patient, informative and helpful in using her expert knowledge assisting us to create the perfect ring for my wife. Read More | |
| 08-Jun-2019 | Bespoke Ring Setting Only | Excellent customer service- the communication was brilliant (immediate or nearly immediate). Harriet always kept me updated on the status of the ring. Explained to me clearly the various options available. The delivery was next day too. I’m very impressed with this company. I’d never heard of them before... Read More | |
| 07-Jun-2019 | Joy | I was very impressed by the customer service I received. Ben was my main contact. He was incredibly helpful while I was still unsure about what I was after. Overall an excellent experience. I would recommend them to anyone! Read More | |
| 06-Jun-2019 | Maria | With a design in mind, but a short deadline and no idea of ring size, I entered into an on-line discussion with Harriet, who followed up with a telephone call and email. Within a couple of hours we had agreed to a slight change in spec, a price, a delivery date and I had placed my order. The ring size was... Read More | |
| 01-Jun-2019 | Petunia | Easy process with very quick and professional response to any queries. Advice given without any pushy up selling. Excellent quality product. Would not hesitate to recommend this company. Have no fear of buying off the internet Read More |
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| 30-May-2019 | Titania | Alexandra Best was fantastic throughout. Great advice given and lots of help to get an engagement ring to where it needed to be on time. Top class product and top class service. Read More | |
| 27-May-2019 | Cameron | Quick and easy to deal with, talked me through any queries I had Read More | |
| 23-May-2019 | Engraving | From start to finish, everything about my experience with Samara James (and Katie who I dealt with) was truly perfect. After an initial one-to-one consultation at their showroom (which included inspecting a cubic zirconia silver replica of my chosen ring as well as genuine loose diamonds for... Read More |
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| 23-May-2019 | 2.5mm D-Shaped | Excellent personal customer service from start to finish. Read More | |
| 21-May-2019 | Olivia | Fantastic, nothing was too much trouble. Read More | |
| 16-May-2019 | Meredith | From start to finish they have been excellent - the advice they gave was exactly what I needed and the finished product is perfect. Read More | |
| 15-May-2019 | Stephanie | Excellent from start to finish. The website allowed me to find a few rings I thought I would like. The appointment was great; taking a look at all the options I wanted to of rings and diamonds allowed me to make the decision I wanted. I never felt pressured, only guided and they clearly had our best... Read More | |
| 14-May-2019 | Tanvi | Their replies to email questions were very quick and helpful. Read More | |
| 13-May-2019 | Morgan | Looking for the perfect oval diamond is no easy task, everything was explained in detail and they had a large choice of diamonds to choose from and view - not like other suppliers who have to get them in for you. Read More | |
| 11-May-2019 | Twisted Diamond | Ordered online, got engagement rings last year and came back to get wedding rings. The rings are stunning and the online ordering is simple and delivery was exactly as stated. Would highly recommend. Read More | |
| 11-May-2019 | 5.0mm Modern Court | Extremely helpful in all aspects Read More | |
| 11-May-2019 | Bespoke Design Other | Alex provided such expert help and advice when choosing a replacement stone (topaz) for the ring we were repairing. The new ring is absolutely beautiful and looks so much better than the original. Read More | |
| 09-May-2019 | Lois | Katie at Samara James made this a really easy, and pain free experience. I left everything last minute and a ring was delivered to me within 6 days. The ring I eventually ordered was absolutely stunning, and that thanks to the advice of Katie who helped modify the specification to give me the best looking... Read More | |
| 08-May-2019 | Anita | Great Communication from start to finish. The website is great, wonderful detailed images of the rings and easy to use. Love the fact that you can customise your ring. I really like the informative video guides especially about the cut of the diamond and how it can make such a difference. It is very... Read More | |
| 08-May-2019 | Molly | Fabulous service from start to finish. Very knowledgeable and friendly. Read More | |
| 08-May-2019 | Stephanie | I found their advice amazing and they helped me choose the most beautiful diamond for an engagement ring. The help they offered me was essential as I just didn’t have the knowledge. The ring has arrived earlier than expected and looks spectacular, such a beautiful ring. Would highly... Read More |
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| 04-May-2019 | Hannah | Excellent, friendly fast and polite Read More | |
| 03-May-2019 | 6.0mm Deluxe Flat | Very professional Read More | |
| 28-Apr-2019 | Tanvi | Very good, especially by offering a sample service. Read More | |
| 28-Apr-2019 | 5.0mm Deluxe Court | I bought the engagement ring here and was so impressed bought the wedding rings as well Read More | |
| 27-Apr-2019 | Harmony | As always it is a delight to deal with Samara. Attentive and professional with wonderful products. Any issues are always dealt with to my complete satisfaction. Would certainly recommend Samara to others. Read More | |
| 26-Apr-2019 | Sofia | The service, product and value for money was second to none. I would not hesitate to recommend you to my closest friend. Read More | |
| 26-Apr-2019 | Bridget | Effective, punctual and courteous customer service The product is as requested Good packaging Good delivery Read More |
“Our Jewellery consultant Harriet Wooldridge was amazing. She explained in detail the different types of diamonds, cuts and quality.”
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GET IN TOUCH
We’re on hand to make sure you get the best quality and value for your bespoke jewellery. Contact us today.
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